FAQs
Placing an order on the kliqgh.com website is very simple. You can order online 24 hours a day, 365 days a year, using our secure server. Add your selected product(s) to the basket, proceed through the checkout, and opt for payment methods such as direct checkout using your Debit/Credit Card, Mobile money.
We accept most credit/debit cards, such as MasterCard, Visa, Visa Debit, Maestro, and American Express. You can also pay using Mobile Money
We aim to respond to all emails/ inquiries within 1-2 business days. During busy periods, we may experience a backlog of inquiries, but nonetheless, we will aim to respond as soon as possible.
You need to inform us as soon as possible if your item has developed a fault. Faulty items are products that we supply to you which do not conform to the contract. The following are not classed as faulty items:
Any items that fail due to normal wear and tear, accident, willful damage, failure to follow instructions, negligence by you or a third party, use otherwise than per their intended use, or any modification or maintenance carried out without the prior approval of kliqgh.com or the manufacturer.
In the first instance, we will attempt to rectify the fault promptly. Failing that, we will offer a replacement for a similar-aged product. Sometimes, when this is not possible, a partial or full refund will be offered, depending on the circumstances.
All orders should be delivered in the expected delivery window, as specified in the delivery information when selecting them during checkout. We may send items individually, so if you have ordered more than one item from us, you may receive them on different days.